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Stop Calling Me A Social Media Marketing Expert

08 March

I’ve tried hard to not call myself a social media marketing expert or guru or master or rock star. What I haven’t done is correct others when they have. And I haven’t done a very good job of letting people know what I really am or what I’m really good at.

That’s all about to change.

I’ve spent at least a year in a complete blogging funk. And it’s not because I don’t have things I’d like to say. I most certainly do. The reason for the funk is that I’ve been having an internal battle between “what I should be doing” and “what I really love to do.” Luckily for me, what I really love to do is also what I’m really good at. And it’s not creating and defining marketing strategies.

First, some commentary. A troubling trend has emerged from the chaos of the social media boom. People who have no real marketing skills or training or any experience with business strategy are becoming “social media marketing” consultants, strategists and coaches based on a few factors that have nothing to do with successful marketing strategy. These new marketing “experts” fall into one of three categories.

  • The Cheerleader
  • The Successful Fool
  • The Opportunist

The Cheerleader

You all know this social media marketing expert. He or she is the person who has no proven track record for building ANYTHING other than followers on a few popular social media sites. They equate this popularity with business success and can even teach others how to recreate their “success” in these online venues. They use anecdote and analogy to answer questions of ROI and they universally fail to be able to point to any quantifiable measures of business progress that contribute substantially to a company’s bottom line.

The Successful Fool

This social media marketing expert has a proven track record of past business success, but it has nothing to do with any marketing experience, least of which social media marketing. There is no proof that their journey is repeatable. They use an unintentional slight of hand to direct our attention to their past exploits as proof positive of future benefit. And they make the foolish mistake of thinking their personal ability to grow a business can be transferred to others on a large scale.

The Opportunist

This is my least favorite form of new age social media marketing expert. They promise big results with almost no effort. They are the social media marketing snake oil salesmen. They’re the ones telling you that if you don’t do x and y you will be extinct in 2 years. Their success is measured in the number of people they dupe into buying their placebos. They’re not marketing strategists, they’re carnival barkers.

So what am I?

I have been very successful in my business life. Let me be clear, by “very successful” I mean that my companies have made solid profits for many years. But they have not been successful because I am a marketing strategy expert. Quite to the contrary.

What has helped make them successful is hiring great strategy consultants and partnering with great strategic thinkers, like Bill Leider. I’ve have also tried to align myself with others who are great marketing and brand strategists in specific market segments, like Marc Davison in real estate. But I am NOT a marketing strategist. What I do is work WITH and BESIDE marketing strategists to develop tools, tactics and technology paths that make executing those strategies simpler and easier. I look at a company’s objectives and devise ways to use technology to make executing those strategies more efficient and effective. I am a tactical strategist and a technology strategist. I am not a marketing strategist – social media or otherwise.

The mistake I’ve made over the past year is thinking that I needed to be something else. I don’t.

When Hal Lublin related the story of how, while playing poker, Chris Brogan helped him understand that he shouldn’t hold back, I wondered why I was holding back. I wondered what was keeping me from writing. And I’ve come to the conclusion that there is no one good reason. There is just one bad reason – I’ve been resisting being seen as a social media MARKETING expert.

My Master’s degree is in School Psychology with a focus on behavior modification. I spent several years creating behavior modification plans for severely mentally handicapped and criminally insane patients. So, if sometimes I want to write about behavior, I should. I have a passion for science, so sometimes I want to write about technology, the Internet and social media as it relates to quantum mechanics and complex adaptive systems. There’s no reason why I shouldn’t. I’ve also spent a great deal of time dissecting, with the help of some great thinkers, the role of vision and values in building and managing a business and solidifying a brand. I should write about that too. I will.

But what I will not do is continue to allow my resistance to being lumped into the category of “social media marketing expert” keep me from writing about areas in which I excel. I’m going to write about emerging digital tools and how to make them work to the benefit of strategy – personal, brand, marketing or otherwise. I’m going to write about what I love – technology.

Taking the experts’ advice.

The social media marketing experts I admire tell me that if I want to increase engagement, I should ask a question at the end of each blog post. Let’s see if they’re right. What barriers are holding you back from being more effective in using social media?

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Archived Comments

  1. Katie March 8, 2010 at 1:18 pm #

    I think what holds lots of people back these days, especially people with lots of skills, is that they think that they HAVE to be experts in everything. Not even that they have to CALL themselves experts, but that they must BE experts.

    The new work model is what you are describing, partnering and aligning with others that have complementary skills.

    Now, whether you want to MARKET a comprehensive package, or you want to market your skills, and ability to CONNECT your clients with the rest of the professionals they need to round out their team, is up to you.

    The new work model is not to be a Jack of all Trades. It is to be good at a few things, and be good FRIENDS or partners with a few more people that round out the services your clients will need.

    That’s what I’m doing, and it seems to be working well!

    • Jeff Turner March 8, 2010 at 1:50 pm #

      Katie, I would tend to agree with you, though I’m not sure the partnering you’re describing is a new model. I don’t want to be an expert in everything, though I do think I’ve fallen prey to the very thing you describe… thinking that I might need to be an expert in everything. But this is exactly why I point people to those who can do certain things MUCH better than us. Their expertise and ours may overlap in some areas, but we compliment more than we compete. This post is a line in the sand for me. I don’t want to step over it again.

      • Katie March 8, 2010 at 2:30 pm #

        I guess it isn’t really a new model–in some ways.

        I’m doing more work these days being a part of a “Virtual Marketing Firm,” the members of which change depending upon the project.

        Probably the reason I refer to it as a “new model of work” is that it is more virtual–we don’t have offices, unless we want to. Also, because my parents and many of my peers are so ingrained to “go to a job.” And, I “create my job.” A lot of people have been doing that for a long time, but I think that there will be even MORE, as the traditional method of work for most people changes with the current economic “rearrangement.”

  2. Mike Lyon March 8, 2010 at 1:37 pm #

    Can we call you a “guru”? :)

    Great post, love the lists…you are right on.

    P.S. Always love what you share, thanks for keeping me up to speed.

  3. Mitch Canton March 8, 2010 at 1:41 pm #

    First, glad to hear you’ll be writing more. You were my very first follow on Twitter in Oct 2007, and someone who I look to as the epitome of doing things right in the space.

    I chuckled reading this post, as just this morning in a Assn. meeting I was called a social media expert by another person in the room. First, I cringed. A lot. Then I actually corrected them that I was no expert, I was simply someone who had spent the time to develop an understanding of the tools, tactics and technologies (I love that line in your post, and use it often) to try and “get it”. While I understand that the term expert may have in this case been relative, I told them that one of the great things about the era in which we live and the vast resources available today, is that they could and should become their own expert. They simply needed to have the desire and commitment to invest time and energy into developing an understanding of the wealth of knowledge that is out there.

    Starting with you.

    Mitch

  4. Jay Thompson March 8, 2010 at 2:09 pm #

    Great article Jeff, you non-social-media-marketing-expert-guru-master-rockstar.

    The barrier that holds me back from being more effective in social media?

    Lack of a strategic plan. I’m no strategist either. I’ve done OK using aspects of SM to build my real estate business, but I’m certain I could do better if I had at least some semblance of a plan. I tend to “shoot from the hip”. I know many things to do (and probably more importantly, not to do). So I’ve got the tactics, but not much of a strategy.

    If that makes sense…

    • Katie March 8, 2010 at 2:25 pm #

      So, you need to find and partner and work with a strategist! :)

    • Jeff Turner March 8, 2010 at 2:30 pm #

      And to illustrate my point, if you came to me last month and said, “Jeff, I need help with a strategic plan for my business, can you help me?” I would have said, “Not by myself.” Then I would have asked you a bunch of questions to find out exactly what kind of strategy you needed and then I would have had asked one of several other people to come in and assist. My focus would have been on the technology side. What to use, how to use it, how to make it work better.

      So, yes, it totally makes sense.

  5. Rob Hahn March 8, 2010 at 2:11 pm #

    Okay, you’re not a social media marketing expert.

    You are still a damn good speaker.

    And a mensch.

    Looking forward to your new writings, Jeff.

    -rsh

    • Jeff Turner March 8, 2010 at 2:30 pm #

      Rob, Mitch, Mike… thanks.

  6. Teresa F Boardman March 8, 2010 at 2:25 pm #

    I have always been a fan of your writing. Poetry and this kind of writing. Simple clear and honest. I hope you do more of it on any topic that you have a passion for.

    I don’t have an answer to your question. I don’t feel like anything is holding me back. I have goals, and a plan and I reach them. Could I do better? Maybe, hard to say.

    I have written over 1700 blog post on St. Paul real estate and the blog has brought me a lot of business and other great opportunities. I have never taken an experts advice on how to make the blog work which is probably why I have probably ended 5 of those blog posts with a question.

    • Jeff Turner March 8, 2010 at 2:42 pm #

      :) I love you.

  7. Jessica Swesey March 8, 2010 at 2:47 pm #

    Great post Jeff! I shudder even at the phrase “social media expert”. Why can’t we all just get real and admit that this is still so new that no one can really be called an expert? It’s all one big experiment at this point. Some have insight based on experiences of success and failures. But I don’t think that makes you an expert – especially in a medium that is not just new, but in a constant state of change at this point.

  8. Teresa F Boardman March 8, 2010 at 2:54 pm #

    but seriously I love this post and to think I was worried that my comment would never get out of moderation. :)

    • Jeff Turner March 8, 2010 at 7:59 pm #

      This one almost didn’t. :)

  9. Francces Flynn Thorsen March 8, 2010 at 4:03 pm #

    You make some excellent points, Jeff. I’m glad you are going to write more. I remember being extremely impressed viewing a presentation you made last year in Atlanta using complex adaptive systems reasoning. It made PERFECT sense and it sounded like you found the perfect voice.

    What barriers are holding me back from being more effective using social media?

    That’s a good question. I find offline follow-up using telephone, in-person connection, and e-mail establishes effective dollar productive outcomes. I suppose more of that will maximize social media effectiveness. I think it boils down to finding balance and blending online and offline outreach. Successful integration of social media occurs when digital tech merges with smart, applied technology of human beingness. 8-)

  10. Brian Block March 8, 2010 at 5:44 pm #

    Jeff,

    Excellent!

    I actually wrote but neve posted a post “Call Me But Please Don’t Call Me a Guru”
    back in the Fall.

    I cringe at the term. In the presentations I’ve given I often state that IMO
    the only social media experts are Marc Zuckerberg and the Twitter guys (most
    people aren’t familiar with the name Biz Stone).

    Then, I always start the presentation laying it all on the table by stating exactly
    how much income I can directly link to blogging and social media before discussing
    the how, why and what.

    What’s holding me back from more? Like Jay wrote above, a well-defined plan.

    Sometimes it’s hard to plan as Social media marketing changes somewhat day to day, week to
    week. The tools change but what does not change is building connections both online and off.
    At other times I know what I should do or be doing but hold back b/c of time and other pursuits.

    • Jeff Turner March 8, 2010 at 7:58 pm #

      Brian, you can point very specifically to the success of certain social media tactics in your business. And some of that is transferable to others, based on similarity of market, skills, personalities, etc. But much of it may not be.

      I think everyone can benefit from some strategy consulting. I know I do. Strategy is a road map. It’s hard to know whether you should walk, ride a bike, drive a four-wheel drive or hop in a Corvette and punch it if you don’t understand the road that lies ahead. Great strategy consultants help you see the road more clearly. And guys like me help you design the right mode of transportation. :)

      • Jay Thompson March 8, 2010 at 8:58 pm #

        I’m hopping in a Vette and punching it, road ahead be damned. ;)

  11. Melina Tomson March 8, 2010 at 5:53 pm #

    You know I have found the whole social media thing fascinating. The problem that I see, and why it is so easy for people to be taken advantage of, is that they lack confidence in themselves to build their own business or they lack the dedication it takes to really stick with it and build. I mean 1700 posts on a blog is an incredible amount of work. It’s Teresa’s hard work that has helped her meet her goals and not some new social media fad. It doesn’t matter if you are offline or online, the fact is that focused long-term hard work is what it takes to be successful with or without social media. Most people don’t want to work that hard and as such they look for the easiest path to generate revenue for their business.

    Jeff, the reason people glom onto you is because you are a dynamic speaker and your writing is honest. Many people lack the self-motivation to get it in gear and build business. Sometimes a speaker says something that motivates you to move forward OR to feel more comfortable in your own skin which then reflects positively for you in the business world.

    So…to answer your question…the only barriers I have are the ones I choose to create. I refuse to try and be all things to all people so I make choices about what works for me in my own personal situation. I refuse to be held hostage to what others think I should or should not be doing, and as such…the only thing holding me back, is me.

    • Jeff Turner March 8, 2010 at 7:45 pm #

      Melina, thanks for some added insight. I posted a quote the other day on Facebook by Thomas Edison, I think, “Most people miss opportunity because it comes dressed in overalls and looks like work.” So, of course, you’re right.

      What I want to focus on personally is how to give people who aren’t afraid of work easier ways to do the work. Teresa doesn’t need or want me to offer her marketing advice, but I think she’d welcome an easier way to do a few things she’s already doing. I think that’s where my my focus should be.

  12. bill lublin March 8, 2010 at 6:57 pm #

    Great post Jeff – and great points. It seems that everyone who has a little experience is being called an expert by others who have less experience, and that may just be a matter of perspective. Jason Falls (in a panel with Chris brogan, Justin Levy , and a number of other marketing professionals) said “none of us are experts because none of us are using all of it”. I thought he was on target then and still believe that to be the case.
    What holds me back from being more effective in social media? Probably the same things that would hold me back from being more effective anywhere else in my life – because I believe that success or limitations on success come from the same place on or off the computer –
    ;-)

    • Jeff Turner March 8, 2010 at 7:42 pm #

      And the truth of your last sentence is certainly universal.

      Regarding the panel, they may not want to consider themselves experts, but they can charge great day rates for their advice because they do have proven track record in the marketing arena. I’m just hoping that people will begin to label their skills properly.

  13. Gregg B March 8, 2010 at 9:27 pm #

    Jeff – excellent post. Your post exhibits exactly what has held me back in using social media, the ability to put yourself out there. While you may not be, or want to be considered, a social media expert, observing how you and others use the tools has motivated and inspired me to experiment with and use them more (albeit slowly). Without this encouragement, I would have missed out on many connections that I have made through social media that have made me a more well-rounded person and allowed me to live a richer life by learning and sharing with others.

    To echo what many others have said, I’m looking forward to your new writings and will do what I can to encourage you to share your thoughts, as I am sure they are thoughts that we will all derive value and inspiration from.

  14. Hal Lublin March 9, 2010 at 3:03 pm #

    Bravo, buddy. I’m excited to see where your new freedom takes you. I think that when you’re less concerned about how you’ll be branded, you can just write what’s in your heart and what speaks to YOU. Anyone else who comes along for the ride will be the lucky ones.

  15. Nicole Nicolay March 9, 2010 at 4:19 pm #

    I think the best way to focus our energy, as you said, is on our sharing our strengths and learning from what we don’t know. With social media, there is so much to learn and so many options to uncover and apply. If I tried to be a “Reggie” I would most certainly break the Internet. And if Reggie could really dance…well, it wouldn’t be that funny!

    Thanks for saying what we’ve all be thinking for some time! And you ROCK HARD! ;)

  16. Bill Risser March 9, 2010 at 5:29 pm #

    Jeff – Your post hits very close to home. For the past year, I have helped agents learn the basics of the most popular sites (Twitter, Active Rain, Facebook, WordPress, etc.) I would never label myself as an expert or guru, but instead call myself a geek who likes to play in social media. I guess I most closely fit into your cheerleader category, although I don’t use the expert label. What I do possess, is the ability to teach and train people how technical things work. In fact, I am passionate about training. It’s not my profession, but I love doing it. I do not charge for my workshops, but I do hope that if attendees find value in what I do, they may give my company a chance to earn their business.

    You were very kind to me at REBlogWorld and via Twitter, introduced me to Prezi, which I now use exclusively for all my presentations. I value your opinion and I am looking for it now…

    So what barriers are holding me back from effective use of social media? I feel it’s the need to define what I do in a way that doesn’t offend the true experts, yet conveys my passion for helping others understand how the social media world works… Any ideas?

    I look forward to learning and sharing via your future posts.

    • Jeff Turner March 9, 2010 at 10:40 pm #

      I’m setting this comment as a placeholder to come back to. Gotta get up in five hours to hop on a plane. Thanks for your kind words.

  17. Laura Monroe March 9, 2010 at 7:35 pm #

    Jeff, I’m glad that you’ve had some ah-ha moments that have you brought you back to writing, bout time! If you can write about the things you value, the world will move with you.

    The thing I struggle with the most in Social Media is conflicting philosophies; “having a strategy” vs. “being in the moment”. It would seem to me that analyzing a strategy for SM takes the moment to moment connections to a different type of engagement. Frances said it perfectly: “Successful integration of social media occurs when digital tech merges with smart, applied technology of human beingness.” My question is..what should be the genesis of effectiveness? Technology or human beingness? :)

    • Jeff Turner March 9, 2010 at 10:37 pm #

      I’m going to give this a bit more thought, but my first reaction is that I don’t see it as an either/or proposition. Why would you need to sacrifice “moment to moment” connections just because you have a strategy?

  18. Jeff Turner March 9, 2010 at 10:41 pm #

    Nicole, Hal, Gregg, thank you.

  19. marti garaughty March 11, 2010 at 12:53 pm #

    hi Jeff, this post really hits home with me these days. Having multiple talents can be a blessing and a curse. I’m in the process of redefining myself online because the label of abstract painter, blog designer or whatever just doesn’t cover it anymore.

    I understand why people like you, Brogan, Godin have earned and deserve the label of Marketing Guru even if it’s not wanted. Those who sell themselves as such are usually the ones who still don’t have a clue. (Good related article from Tamar Weinberg yesterday “How to Spot Internet Marketing Snake Oil” http://www.techipedia.com/2010/internet-marketing-advice/ )

    Re “I’m going to write about what I love – technology”… And doing what we love is where real success comes from. Looking forward to what comes next. You never disappoint! ;-)

  20. ken brand March 13, 2010 at 6:13 am #

    I’m looking forward to reading your “Good Stuff”. Thanks.

  21. Gahlord Dewald March 15, 2010 at 4:55 am #

    Got me thinking about the difference between skill (a quality possessed by an individual) and expertise (the public/social recognition of skill). The value of expertise seems declining in many fields of human activity–and probably with good reasons and results.

    Also, I like your phrase “tactical strategist” and will give you hell about it next time I see you, that or a copy of Jonathan Boyd’s biography.

    Holding me back in social media: A desire to just start calling it “media” again and, of course many of the usual suspects–maintaining blocks of time to actually work, personal/professional, possessing an introversion-based psychic metabolism most of the time and so on.

    Great post, looking forward to seeing how you break your barriers so I can just copy you. ;)

  22. Jeff Turner March 15, 2010 at 9:01 pm #

    Gahlord, I will look forward to your hell giving. Very much. :)

  23. Nevaeh Green October 6, 2010 at 5:36 am #

    social media marketing is very popular on Facebook but FB is stricter now.,~

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