Companies spend a lot of time and money trying to find new customers. We focus a great deal of attention on the process of bringing them in the door. The same attention needs to be applied to keeping them.
I recognize the incredible value of a handwritten note and I suck at actually sending them. Greg Meyer, from Gist.com, does not.
I have delayed launching a real Twitter account for Real Estate Shows for a long time. We want to have the Twitter account be relevant and beneficial to our customers. Brad Coy sent me a DM this morning that included a link to a new Screencasting site that is built around sharing via Twitter and [...]